Integral Care Solutions Limited provides personal care for people living in their own homes. There were seven people receiving personal care at the time of the inspection.

The provider registered to provide personal care in March 2015 and began providing care at this location in Northampton in March 2016; this was their first full comprehensive inspection.

The service provided safe care to people living in their own homes. Staff understood their responsibilities for safeguarding people from harm and followed the provider’s policies to provide people’s prescribed medicines safely.

There were enough suitably skilled staff to meet people’s needs. People received their care at the agreed times. Staff had been recruited using safe recruitment practices; people had been involved in developing interview questions to help find suitable staff.

People received care from staff that had received training to meet people’s specific needs and regular supervision to carry out their roles.

People received care from a regular staff group who knew them well which helped to develop positive relationships. People were treated with respect and helped to maintain their dignity.

People received a balanced diet from staff that understood their dietary needs. People were helped to maintain their independence and dignity by the consideration and support from staff.

People were supported to access healthcare professionals and staff worked closely with health services when required.

People’s risks were assessed and staff had person-centred care plans they followed to mitigate these risks. Care plans were updated regularly and people and their relatives were involved in their care planning where possible.

Staff sought people’s consent before providing care and people’s mental capacity was assessed in line with the Mental Capacity Act 2005.

The provider and registered manager continually assessed, monitored and evaluated the quality of the service to identify areas for improvement, and implement change where required.