We spoke with three patients. Two had been with the practice for many years and the third was a new patient although they had previously received treatment there prior to moving off the island. Patients told us they were very happy with the service provided. One commented “I used to be really nervous but not now ”. They added “I know what treatment I’m going to have as it’s all written down for me”. A new patient to the practice said “I’ve been here before but that was a few years ago”. A third commented “no worries, they are all very good here, ten out of ten”. Patients told us treatments were always explained to them and they received a written report of any treatment required and how much this would cost. All said they found it easy to get an appointment when they wanted one and were usually seen at their appointment time.

Patients who use the service understood the care and treatment choices available to them and received written information about treatment and costs. They experienced effective, safe and appropriate care and treatment which met their needs and protected their rights. The provider had effective systems in place which ensured patients were cared for in a clean and hygienic environment. The quality of the service patients received was regularly assessed and monitored. Patients were cared for by staff who had completed relevant training and were supported to deliver care and treatment safely and to an appropriate standard.