We were shown a letter of appointment, which made reference to the scanning process as part of the appointment. The letter gave advice on appropriate clothing to wear for the scan and attached was an information leaflet, which explained what osteoporosis was and what might be the possible cause. During our inspection we saw a range of other leaflets which were given to people, as appropriate.

The Registered Manager (RM) showed us a report which was printed following the scan, which was generated from the computer software. Following the scanning process we observed the RM print the results, which the specialist nurse then read and interpreted. Following this, the specialist nurse was able to conclude her consultation by informing the person using the service of the findings from the scan.

It was clear, from the description given by the RM, that she understood how to take reasonable steps to identify the possibility of abuse and prevent abuse from happening.

One person who had used the service told us "The lady doing the scan gave me the impression she was very competent." Another person told us "She went through everything very calmly and very professionally."

The RM was able to explain how investigations would take place if there were incidents or complaints and how appropriate changes would be implemented. One person who had used the service told us "I know all about how to make a complaint, but I didn't need to in this case."

When we visited the service there were no people present. We requested the provider to advise people having scans during the next scanning session to contact the commission to give us their views of the service. Nobody has contacted us.