Istead Rise Dental Clinic, Istead Rise, Gravesend.Istead Rise Dental Clinic in Istead Rise, Gravesend is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 12th February 2014 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
9th January 2014 - During a routine inspection
We saw that the dentist’s approach was person centred. They explained all the available treatment options and associated risks including options to not do anything. The treatment option was then decided by the patient. We asked staff how emergency appointments were managed. They told us that each emergency was assessed individually and emergencies were always seen on the same day. Patients we spoke with confirmed this. One person told us “I have never had a problem being seen by someone”. We spoke with three members of staff about their understanding of safeguarding issues in relation to vulnerable adults and children. They all demonstrated a clear understanding of signs and behaviours associated with potential abuse and what they should look out for as well as their responsibilities in relation to acting upon any suspicions or concerns. The description for the decontamination and sterilisation processes was explained to us and was in line with the Department of Health requirements 'Decontamination Health Technical Memorandum 01-05: Decontamination in primary care dental practices' (HTM 01-05). Patients and their representatives were asked for their views about their care and treatment. We saw that this was done through a comments box that was reviewed on a monthly and bi-yearly basis. Comments included “Very friendly, excellent” and “Very friendly, caring and considerate”.
5th March 2012 - During a routine inspection
We spoke with the provider, practice managers, a dental nurse and patients during our visit. People who used the service told us that the clinic was very friendly, and that they were given information about the treatment they needed as well as information about the cost of the treatment. People said that the clinic was clean and hygienic, and that the staff were very friendly and professional. People said that they were offered appointment times that suited them and that they could be seen urgently if they requested. One person said “I think they provide a good service” and “They a very good at talking through the options”. People said that they never felt rushed and that they had enough time to make decisions about their care and treatment.
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