We spoke with 10 patients, the dentist, the practice manager, two dental nurses and the receptionist.

Patients told us that they were very happy with the care and treatment they had received from Ivy House Dental Practice. One patient commented “I have complete trust in all of the staff they are always kind, considerate and helpful.” Another patient told us “I have been a patient for many years. The care I receive from all of the staff is first class.” All of the patients we spoke with said that they would recommend the practice and that they were able to obtain appointments to suit them which included unplanned and emergency visits.

We found that patients, who could, were able to give valid consent to their examinations and treatment. This was because patients were given enough information and advice to make an informed decision. There were effective systems in place for patients who could not consent for themselves. These systems followed legal requirements and patients were treated appropriately.

Patients received safe, effective care and treatment. The dentist recorded information relating to a patient’s medical and dental health and this was updated and discussed regularly so that individual, appropriate care, treatment and support was received.

The practice was clean and instruments were decontaminated safely to best practice standards. Patients told us that the cleanliness of the practice was “outstanding.”

The provider ensured that patients were cared for by staff who were qualified, registered, skilled and safe to work with vulnerable adults and children.

There were systems in place to monitor and maintain high standards of the service provided.