We spoke with four people who used the service.

People who used the service said they were happy with the quality of care and dental treatment offered by the dental practice. People said they were fully involved in decisions about their treatments and felt they got good clear explanations. They said they felt safe. They also said the practice and surgeries were always very clean.

People’s other comments included:

“I feel at home in this place, always get what I want, I am really impressed by the staff, they are so hospitable.”

“As a patient who is not comfortable with dentists I feel very at home here I always have everything explained to me and they have reduced my fears.”

The records that we looked at showed evidence of patient involvement. This included informed consent for treatment being gained and recall intervals being agreed with patients.

We spoke with four members of staff, this included, dentists, the practice manager and dental nurses who were all able to explain and give examples of how they respect people’s dignity, privacy and confidentiality.