On the day of our visit we spoke with six people who were complimentary about the practice. All felt they were treated with respect and dignity. We observed that verbal consent to treatment was obtained prior to treatment thus respecting people's wishes. All six people told us they were informed about the treatment alternatives and possible outcomes of the treatment.

One person told us "this is an excellent practice I've been coming for years and so have all the family”. One young person told us "they brighten up my day". Two other people told us they had no concerns and found the practice to be welcoming and homely. We observed people were treated with courtesy and found that overall people felt they received an excellent service.

We saw a patient satisfaction survey was used to gather feedback. The full results were still being analysed, but the response sheets we saw demonstrated people were very happy with all aspects of the practice. People told us they could make an appointment at times that suited them. They told us they were aware of the emergency number and had always been able to get an appointment within 24 hours.

The practice had disabled access via a ramp through the front of the building. Once in the practice there were facilities on the ground floor to provide all the services offered by the practice.

People were protected from abuse by staff who had received regular training and demonstrated good awareness of this subject.