About the service: Jane Caress Limited is a domiciliary care agency providing personal care and support to people in their own homes. The service is provided to people who live in Masham, the surrounding villages and in other areas of Yorkshire. The service was providing personal care to 20 people at the time of the inspection.

People’s experience of using this service: People and their relatives gave positive feedback about the care they received, and their experience of the service. They told us they felt safe and had no suggestions for how the service could be improved.

Staff protected people from avoidable harm, were knowledgeable about safeguarding and felt able to raise concerns. Risk assessments were completed to identify and manage potential hazards. Systems were in place to recruit staff safely.

Overall, staff supported people to manage their medicines safely. The registered manager had identified where improvements to medication administration records were needed. Systems were in place to monitor and improve the quality of the service. These were not fully embedded in the service as some checks had not been recorded. The registered manager had introduced new documentation to ensure this in the future.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received appropriate training and support to enable them to carry out their roles effectively and safely. Staff supported people to access healthcare and maintain a nutritious diet where they provided this support.

People and relatives told us that staff were caring and treated them with respect. There were enough staff to meet people's needs and their rights, privacy and dignity were maintained always. People received a personalised service and were involved in developing their care plans. Staff knew people's life histories, preferences and routines.

There was a positive culture within the service where people, staff and relatives felt listened to. The provider had a system in place for responding to people's concerns and complaints. People and staff were encouraged to provide feedback about the service and this was used to drive improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the first rated inspection of the service under the provider Jane Caress Limited.

Why we inspected: This was a planned inspection based on the date of registration of the service.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good. If any concerning information is received we may inspect sooner.

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