We spoke with four people who used the service or their relatives. They were positive about the care they received. A relative told us they thought it was a “good supportive environment” and that “it seems to work.” One person told us that the staff were “very good - they look after me very well.”

All the people using the service had single rooms with en-suite facilities. People or their relatives were involved in their care, and were asked for feedback about the service which was responded to.

There were processes in place for maintaining the rights of people who were detained under the Mental Health Act, and for assessing people’s capacity to make decisions for themselves.

People had their needs assessed, and care plans developed and implemented, which were regularly reviewed. People were assessed and treated by a variety of healthcare professionals. There were processes and equipment available to deal with medical emergencies.

The people we spoke with said they felt safe in the service, and able to talk to staff if they had concerns or worries. One person told us they would go to staff if they were upset as they found them “very helpful.” There were processes in place to safeguard people which staff were aware of.

People were cared for in an environment that was clean and maintained. There were processes for managing risks presented by the environment.

Staff received training, appraisal and supervision to support them to care for people.

We did not visit this location as part of this planned review, therefore we did not have the opportunity to speak to people who use this service directly. However, we have considered the views of people using services from other locations within the Trust to inform our judgements.