We carried out an announced comprehensive inspection of the Jenna Clinic in Camden on 7 February 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

The location had not been inspected previously, but another location operated by Jenna (UK) Ltd in Peterborough had been inspected in December 2017, when we identified issues relating to the key questions of Safe and Well-led. The inspection report can be accessed on the following page of our website – www.cqc.org.uk/location/1-647512853

Our inspection of the Jenna Clinic in Camden was carried out to check that the actions taken by the provider at the Peterborough location had been implemented in respect of the Camden location and to confirm that that legal requirements and regulations associated with the Health and Social Care Act 2008 were being met. Our inspection team was lead by a CQC inspector and included a second inspector, a CQC medicines manager and a GP specialist adviser. At our inspections we consider the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

At this inspection we found:

• There were processes to ensure that care and treatment was delivered according to evidence-based guidelines. However, there was scope for extending the range of clinical auditing relevant to the services provided to identify where improvements could be made.
• Following the recent departure of the general practitioner, the clinic had introduced measures relating to test results. Patients were informed that they should arrange for their test results to be reviewed by a registered clinician for advice and any necessary treatment.
• The clinic had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the clinic learned from them and improved its processes.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care and treatment when they needed it.

The areas where the provider should make improvements are:

• Review and extend the range of clinical auditing relevant to the services provided.
• Review the current test results procedure to ensure that suitable arrangements are in place so that results are checked by registered clinicians and that patients are given appropriate further healthcare advice.
• Review the arrangements for patients with hearing impairment, such as obtaining a portable induction loop.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice