We spoke with six people who used the service. We looked at surveys and thank you cards completed by people who used the service. People said they were happy with the quality of care and dental treatment offered by the dental practice. People told us they were fully involved in decisions about their treatments and felt they got good clear explanations from the dentist. They also said the surgery was always clean and tidy. The surgery shares a waiting area and facilities with a health centre and people did think the health centre was in need of modernisation. There were effective systems in place to make sure the practice was clean and appropriate procedures were in place to ensure all equipment used was clean and properly maintained.

We saw staff treating people with respect, being polite, helpful and courteous. We spoke with three members of staff who were all able to explain and give examples of how they would respect people’s dignity, privacy and confidentiality. Records we looked at showed that people who used the service were involved in any decisions regarding their treatment.

One person told us, "The dentist and the two dental nurses are superb." Anther person said, "The treatment we get here is 120%, the dentist is very good at his job."