JEPPs Care Limited, North Nottinghamshire Business Centre, 32-34 Rosemary Street, Mansfield.JEPPs Care Limited in North Nottinghamshire Business Centre, 32-34 Rosemary Street, Mansfield is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 28th November 2019 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
21st March 2017 - During a routine inspection
This announced inspection was carried out on 21 March 2017. JEPPs Care Ltd - The Diamond Centre provides support and personal care to people living in their own homes in north east Nottinghamshire and the city of Nottingham. On the day of the inspection visit there were 11 people using the service who received personal care. The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People were supported by staff who understood the risks they could face and knew how to keep them safe. New staff had been recruited to ensure that people were supported by a regular individual or group of staff who they knew. People who required support to take their medicines received assistance to do so when this was needed. People were provided with the care and support they needed by personal assistants who were trained and supported to do so effectively. People’s care and support was provided once consent had been obtained in line with the relevant legislation. People were cared for by staff who understood their health conditions and ensured they had sufficient to eat and drink. People were supported by staff who demonstrated compassion and understanding. People were involved in planning their care and were treated with respect by personal assistants who visited them in their homes. People’s plans of care did not contain all the information personal assistants needed to meet their needs. People were informed on how to express any issues or concerns they had so these could be investigated and acted upon. People used a service which was flexible in accordance with their needs. The registered manager provided leadership that gained the respect of staff and motivated them as a team. There were systems to obtain people’s views on the service and if any improvements where needed.
11th May 2016 - During a routine inspection
This announced inspection was carried out on 11 May 2016. JEPPs Care Ltd - The Diamond Centre provides personal care to people in their own homes in north east Nottinghamshire. On the day of the inspection there were 10 people using the service who received personal care. The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People were supported by staff who understood the risks people could face and knew how to make people feel safe. People may not receive the support they require to maximise their independence due to risk assessments not being kept up to date. People were currently receiving a consistent service due to the flexibility and goodwill of staff. However this had not always been the case and there were not sufficient staff employed to ensure this would not occur again in the future. New staff had not all completed the full recruitment process. People were provided with the care and support they wanted by staff who were trained and supported to do so. People’s human rights to make decisions for themselves were respected and they provided consent to their care when needed. People were supported to consume a sufficient amount of food and fluids that promoted their wellbeing. People received support from staff who understood their health needs. People were treated with respect by staff who demonstrated compassion and understanding. People were involved in determining their care and support and were cared for in the way they wished to be. People could not rely on their plan of care containing all the required information to ensure their care and support was delivered as needed. People were informed on how to express any issues of concerns they had so these could be investigated and acted upon. People who used the service and personal assistants were able to express their views about the service which were acted upon. The management team provided leadership that motivated personal assistants in their work. There were systems in place to monitor the quality of the service and make improvements when needed.
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