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Care Services

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Jericho Lodge, Morden.

Jericho Lodge in Morden is a Nursing home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, mental health conditions and substance misuse problems. The last inspection date here was 29th December 2018

Jericho Lodge is managed by Supreme Care Services Limited who are also responsible for 11 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-12-29
    Last Published 2018-12-29

Local Authority:

    Merton

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th November 2018 - During a routine inspection pdf icon

This was an unannounced inspection that took place on 13 November 2018.

Jericho Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home provides care for up to three people who misuse drugs and alcohol and need support to maintain their mental health. It is located in the Morden area of London.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection in March 2016, the home was rated overall good with a good rating for all five key questions.

The home’s environment was a safe one to live and work in with a welcoming and friendly atmosphere. People enjoyed living at the home and were happy there. Staff supported them to make choices, including a variety of activities at home and in the community. People were comfortable with the manner in which staff provided care and support for them. Positive interactions took place between staff and people and each other throughout our visit.

The home kept up to date records that covered all aspects of the care and support people received. People’s care plans were individualised to them and contained regularly reviewed, comprehensive information. This enabled staff to support people efficiently and professionally. People were encouraged to discuss their health needs with staff and had access to GP’s and other community based health care professionals. They were encouraged and supported to choose healthy and balanced diets that also met their likes, dislikes and preferences, whilst protecting them from nutrition and hydration associated risks. They told us they chose what they ate and were happy with the quality of meals provided.

People were given constructive support, knew the staff that supported them well and staff were fully aware of people’s needs, routines and preferences. Relatives said that staff worked well as a team, had appropriate skills and provided care and support, in a professional and friendly way. This was conducted within agreed boundaries and focussed on people and their individual needs. The staff were well trained and made themselves accessible to people and their relatives. Staff said that the home was a good place to work and they enjoyed working there. They received good training and support.

Relatives said the registered manager and staff were approachable, responsive, encouraged feedback and consistently monitored and assessed the quality of the service.

31st March 2016 - During a routine inspection pdf icon

We carried out this unannounced inspection on 31 March 2016. We last inspected this service in April 2014. At that inspection we found the service was meeting all of the regulations we assessed.

Jericho Lodge is a small care home that provides support and care for up to three people with mental health issues. At the time of this inspection the home was full.

There was a registered manager employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

One person we spoke with told us that this was a good, safe service and said they were quite happy with it. Relatives told us that the staff who supported people knew them and how to provide the care and support to meet their needs.

Appropriate risk assessments were in place that helped protect people and staff in the delivery of care and support.

We were told there were sufficient numbers of staff who helped support people in the way they needed to be cared for. We saw the service had sufficient staff available to support people. Safe systems were used when new staff were recruited to ensure they were suitable to work in the care homes.

We saw evidence that people received their medicines safely and appropriately. Medicines were stored safely.

The person we spoke with indicated they were happy with the care and support they received from the service. They told us staff were helpful and were respectful of their needs. Relatives told us they thought people received good effective care.

Staff had access to a wide range of training that they said helped them with their role of providing good, effective care to people in the home. Staff told us they received good, effective support through regular supervision. We saw the home was comfortable, clean and had a homely feel that people felt relaxed in.

There was provision of healthy, good food that people had been able to make their own choices about eating. People’s physical and mental health was closely monitored by staff. There was evidence that people had appropriate access to healthcare professionals such as the GP and psychiatrist.

People were treated with kindness and care. We saw that staff understood people well and involved them in planning their care and support. We saw people’s views were sought when decisions needed to be made about how they were cared for.

Staff treated people with respect and dignity. Advocacy services were available for people to use as necessary.

Relatives we spoke with said they felt welcomed when they visited their family members.

People said they felt that the service responded to their needs and individual preferences. Staff supported people according to their personalised care plans. Care plans were reviewed six monthly or earlier if people’s needs changed.

We saw there was an appropriate complaints policy in place that people were aware of. People told us that the registered manager encouraged people to raise any concerns they had and responded to them positively and in a timely manner.

The registered manager asked a wide variety of people for their views about the care provided to people living in the home. The responses we saw were all positive. Where suggestions or comments were received the registered manager used the information to develop and improve the service.

People gave positive feedback about the management of the service. The registered manager and the staff were approachable and fully engaged with providing good quality care for people who used the service. The provider had systems in place to continually monitor the quality of the service. Action plans were developed where required to address areas for improvements.

24th April 2014 - During a routine inspection pdf icon

We spoke with two people and observed staff interactions. We looked at care records for three people and spoke with two members of staff which included the manager. We did not have an opportunity at this inspection to talk with relatives or representatives of people who used the service.

At our previous inspection we found that people could not be confident that the quality of the service was robustly monitored. We therefore asked the provider to make improvements to the way the quality of the service was being monitored and assessed. During this inspection we found that the provider had made the necessary improvements.

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask:

• Is the service caring?

• Is the service responsive?

• Is the service safe?

• Is the service effective?

• Is the service well led?

Below is a summary of what we found. If you want to see evidence supporting our summary please read the full report.

Is the service safe?

People using the service told us they felt safe and that they were cared for individually. Assessments were carried out by staff to make sure that people’s needs were identified and met. Risks were assessed and reviewed regularly to make sure people’s changing needs were met in ways that maintained their independence. People were supported to take their medicines in a safe way.

Staff had undertaken training in the Mental Capacity Act 2005 and were aware of their responsibilities in relation to the Deprivation of Liberty Safeguards (DoLS); although no application has needed to be submitted to the local authority. People using the service were aware that they were free to come and go as they wished.

Is the service effective?

People received effective care from staff that were trained and supported by the manager. People were involved in assessments of their health and care needs and in writing their plan of care so they understood the information they included.

Staff encouraged and supported people to keep healthy and well through regular monitoring of people’s general health and making sure they attended scheduled medical and healthcare appointments.

Is the service caring?

People were involved in making decisions about how they wanted to be cared for. People were supported by attentive and patient staff. We saw staff give encouragement to people and these interactions were caring and compassionate. Staff respected people's privacy, dignity and right to be involved in decisions and make choices about their care and treatment.

All the people we spoke with gave us positive feedback on the care and support they received in the home. Comments we received included, "they look after me very well” and “good staff, they look after my needs”.

Is the service responsive?

People regularly completed a range of activities in and outside the service and these were constantly being reviewed so people’s individual recreational needs were being met.

People using the service met with their key-worker on a regular basis to discuss the care and support they received. People’s preferences and choices for how they wanted to be cared for and supported were well documented in their care plans and staff were given appropriate guidance on how to meet these needs.

People told us they knew how to make a complaint if they were unhappy. One person told us, “I talk to the staff especially the manager”.

Is the service well led?

The provider carried out regular checks to assess and monitor the quality of the service provided. In this way the provider could ensure that the quality of the service was maintained.

Staff told us they were clear about their roles and responsibilities. Staff felt well supported to raise concerns and said that their manager was approachable and would act on concerns raised

20th August 2013 - During a routine inspection pdf icon

People we spoke with provided positive feedback about their experiences of living at the home. They said "It’s nice, staff are all nice." We were also told that they got on well with the staff members and their dignity and privacy was respected. One person told us they were regularly visited by family members and went out with them for meals.

We found that the member of staff on duty knew how to communicate with and support people at the home. This member of staff told us that they knew the people’s needs well as they had lived at Jericho Lodge for a long time.

We found that people’s needs were assessed and regularly reviewed and that their care plans were available to guide staff how to best support them. Their health was monitored and the staff supported them to attend medical appointments. Records related to people using the service and staff were up to date and managed securely.

We found that the home was adequately maintained and it was also clean and tidy during our visit. We saw that people personalised their rooms.

We found that while the quality of most parts of the service was monitored adequately some received less attention. This meant that people who used the service were not fully protected against the risk of receiving inappropriate or unsafe care.

17th May 2012 - During a routine inspection pdf icon

Our first unannounced visit was discontinued as both people currently using the service were on their way out with a member of staff. We then made a second unannounced visit along with a further announced visit to look at requested staff records.

One person commented ‘I like it here’ and said that they were well treated. They told us that they enjoyed going out with staff to have lunch. They said the staff were ‘alright’ and said ‘you can talk to them’.

A staff member told us that they go shopping regularly with people who live at the home and ‘they pick whatever they want’. A person who uses the service told us ‘I like going’ and ‘we never go without any food’.

An acting manager was in post at the time of this inspection.

4th November 2010 - During a routine inspection pdf icon

We spoke to two people who live at the home.

Comments included ‘It’s nice’, ‘you please yourself’, ‘I’m quite happy’ and ‘the food is good’.

Feedback about the staff included ‘good’ and ‘they treat me well’. One person said they preferred some staff to others.

Both people said that the home was clean and comfortable.

 

 

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