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Care Services

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Joelma Limited, Bushmead, Hancock Drive, Luton.

Joelma Limited in Bushmead, Hancock Drive, Luton is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 25th May 2019

Joelma Limited is managed by Joelma Limited.

Contact Details:

    Address:
      Joelma Limited
      Christchurch
      Bushmead
      Hancock Drive
      Luton
      LU2 7SP
      United Kingdom
    Telephone:
      07944297048

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-05-25
    Last Published 2019-05-25

Local Authority:

    Luton

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th April 2019 - During a routine inspection pdf icon

About the service: Joelma Limited is domiciliary service that was providing personal care to five people at the time of the inspection.

People’s experience of using this service:

People told us they felt safe and thought that staff were kind and caring.

The registered manager had systems and processes in place ensuring risks were well managed and care was personalised and reviewed.

Staffing levels, skills and experience were suitable to meet the needs of people.

Staff had a good understanding of preventing the spread of infection by using the protective equipment and good hand hygiene practices.

The registered manager shared lessons learnt with staff and managed complaints and concerns in an open and honest way through regular staff meetings and individual discussion.

People told us they felt involved and listened to in relation to their care needs. People also said staff respected their wishes and preferences and supported them to make decisions or to seek support for others to make decisions on their behalf.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff supported people with meals and drinks and to access specialised healthcare when needed.

The registered manager used systems such as training, policies and care plans to ensure that staff had the skills and knowledge to support people who needed end of life care in the future.

Care visits were on time and the registered manager and the staff team were clear about their roles and the impact of good care.

The registered manager showed ways that they were working with other agencies and healthcare professionals to ensure quality care for people receiving the service.

Rating at last inspection: This was the first time we had inspected this service which was newly registered with the Care Quality Commission on 05 April 2018.

Why we inspected: This was a planned inspection based on the date of registration.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

The service met the characteristics of good in all areas. For more details, please see the full report which is on the CQC website at www.cqc.org.uk

 

 

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