We spoke with a person that used the service who told us they liked staying at the service and that the staff were great. When asked about the service they told us “It’s like my second home”.

We spoke with two relatives of people that used the service. They told us they were very happy with the service their relative received. One relative told us “(my relative) has always received excellent care”. Another told us “It’s very professionally run”.

We spoke with two staff members who told us that they felt well supported in their roles and that they were always able to seek support if they needed it. One staff member told us “It’s a good service that provides good support for families and carers and liaises well with other services”.

We found that people’s needs were assessed and care plans were put in place to ensure their needs were met. We found that the provider maintained contact with other professionals involved in people’s care and that people were protected from the risks of abuse.

However we had concerns that records were not always updated or fully completed and there was a risk to show how risks associated with people’s care had been assessed. This meant there was a risk that staff may not have the most up to date information about the needs of the people that used the service and a risk that the care they provided may not meet their current needs.