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Care Services

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John Stanley Thurrock, Thurrock, Grays.

John Stanley Thurrock in Thurrock, Grays is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, mental health conditions, personal care and physical disabilities. The last inspection date here was 27th November 2019

John Stanley Thurrock is managed by John Stanley's Care Agency Limited who are also responsible for 1 other location

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-11-27
    Last Published 2016-10-29

Local Authority:

    Thurrock

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th September 2016 - During a routine inspection pdf icon

The inspection took place on the 13, 14 and 26 September 2016.

John Stanley Thurrock is a domiciliary care agency registered to provide personal care for adults living in their own homes. At the time of our inspection care was being provided to 248 people.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service did not always have sufficient numbers of staff who were effectively deployed to meet people’s needs and not all people using the service received support from a consistent staff team. Staff understood the risks and signs of potential abuse and the relevant safeguarding processes to follow however the service had not submitted notifications relating to allegations of abuse to CQC in line with Regulations.

There were effective recruitment procedures in place to protect people from the risk of avoidable harm. Risks to people’s health and wellbeing were appropriately assessed, managed and reviewed. Accidents and incidents were recorded and monitored to identify any trends and to mitigate reoccurrence. There were systems in place for the management of medicines.

Staff had received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care. Assessments of people’s capacity were carried out in line with the Mental Capacity Act 2005 (MCA).

There was a strong emphasis on person centred care. Care plans were person centred, included information on people’s life histories, individual preferences and needs, and contained clear guidance for staff to follow. Care plans were regularly reviewed and people and, where appropriate, their relatives were involved in the planning of their care.

Staff were kind and caring, treated people with respect and dignity and encouraged them to maintain their independence. The service worked with other professionals to ensure that people's health needs were met and, where appropriate, support and guidance was sought from health and social care professionals.

There were effective systems in place to regularly assess and monitor the quality of the service to ensure the service was operating safely and was continually improving to meet people’s needs.

14th January 2014 - During a routine inspection pdf icon

As part of our inspection we sent out a questionnaire to capture the views of people using the service. We received questionnaires back from 12 people who used the service and seven relatives. People using the service and their relatives were generally happy with the level of care and support provided by John Stanley Thurrock.

One person wrote, "My carer is very good, kind and helpful." One relative wrote, "They do their job very well and are always polite."

We found that the provider had arrangements for assessing and recording consent and people's capacity to consent.

We saw that people's care and treatment was planned and reviewed with the person who used the service and their relative’s involvement. Risks to people's health, welfare and safety were identified and well managed. Our inspection showed us that the service was safe, responsive and caring.

We found that there were systems in place to ensure that cleanliness and infection control practices were good.

Staff were selected and recruited in a way that ensured they were suitably qualified and fit

for the job. There were sufficient staff to meet the needs of people using the service.

We found that there were systems in place to assess and improve the quality of service provision. There was an effective complaints process in place.

9th October 2012 - During a routine inspection pdf icon

We found evidence that the care agency is run in the best interests of the people who use the service and that it provides a flexible reliable service.

Records viewed showed that support plans covered all aspects of a person's individual circumstances. We spoke with four people who use the service and four relatives. In general people told us that they were happy with the care and support provided by staff from the care agency. Relatives told us that improvements were required by office staff to return telephone calls.

The provider had appropriate arrangements in place to ensure that staff were appropriately trained to meet their personal care needs and that staff were regularly supervised and appraised. Staff morale within the care agency was noted to be positive and staff told us that they received regular praise and recognition for the work they performed.

 

 

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