Jorvik Gillygate Practice in The Stonebow, York is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 3rd March 2016
Jorvik Gillygate Practice is managed by Jorvik Gillygate Practice.
Contact Details:
Address:
Jorvik Gillygate Practice Woolpack House The Stonebow York YO1 7NP United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection of Jorvik Gillygate Practice on 9th December 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
The practice provided easy access to appointments with on the day appointments available to all patients.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
We saw several areas of outstanding practice including:
The practice supported individuals allocated via the Alternative Medical Scheme from the ‘violent patient list’ where other practices had removed a patient from their list. This ensured vulnerable patients had access to the full range of services.
One GP partner worked with local psychiatric services on assessments enabling closer liaison with hospital and community psychiatrists. This provided direct links to mental health services to support patients living in the community.
The practice welcomed patients who were being rehabilitated into the community working in collaboration with the York association for care and resettlement of offenders.
The practice provides support to patients with drug addiction alongside ’Lifeline’ drugs support services.
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