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Care Services

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Jusrade Care Head Office, Crown Road, Grays.

Jusrade Care Head Office in Crown Road, Grays is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 5th December 2018

Jusrade Care Head Office is managed by Jusrade Care Ltd.

Contact Details:

    Address:
      Jusrade Care Head Office
      Crown House
      Crown Road
      Grays
      RM17 6JH
      United Kingdom
    Telephone:
      01375767524
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-12-05
    Last Published 2018-12-05

Local Authority:

    Thurrock

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

31st October 2018 - During a routine inspection pdf icon

This inspection of Jusrade Care Head Office took place on 31 October 2018. Our visit to the office was announced to make sure staff were available. We spoke with people on 01 November 2018 and 05 November 2018 by way of telephone calls. This was their first inspection since registering with the CQC.

Jusrade Care Head Office is a domiciliary care agency that provides personal care to people living in their own houses and flats in the community. It provides a service to older adults. At the time of our visit 14 people were using the service. Not everyone using Jusrade Care Head Office received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating.

There was a registered manager at this agency who was supported by an administration manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider's monitoring process looked at systems relating to the care of people, where issues were identified action was taken to resolve these. People's views were sought and action put into place to improve issues that were raised. Medicines were administered safely and there was clear information and guidance in people's care plans for staff to follow when giving medicines in specific ways. Care plans were written in detail and contained guidance for staff to follow although some improvements are required to ensure the information in each person’s care plans were clearer to understand.

Staff knew how to respond to possible harm and how to reduce risks to people. Lessons were learned from accidents and incidents and changes to practise were shared with staff members to reduce further occurrences. There were enough staff who had been recruited properly to make sure they were suitable to work with people. Staff used personal protective equipment to reduce the risk of cross infection to people.

People were cared for by staff who had received the appropriate training and had the skills and support to carry out their roles. Staff members understood and complied with the principles of the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People received support with meals, if this was needed.

Staff were caring, kind and treated people with respect. People were listened to and were involved in their care and what they did on a day to day basis. People's right to privacy was maintained by the actions and care given by staff members. There was enough information for staff to contact health care professionals if needed and staff followed the advice professionals gave them. People's personal and health care needs were met and care records guided staff in how to do this.

A complaints system was in place and there was information available so people knew who to speak with if they had concerns. Staff had guidance to care for people at the end of their lives if this became necessary.

 

 

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