The inspection to Kapital Care (UK) Limited took place on 3rd October 2018 and was announced. This was the first inspection of Kapital Care (UK) Limited since registering with the Care Quality Commission (CQC) on 18 August 2017.

Kapital Care (UK) Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. The agency provides a service to older adults and younger disabled adults.

Not everyone using Kapital Care (UK) Limited receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

A manager is registered with the CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Kapital Care (UK) Limited is a small domiciliary care agency located in the London Borough of Camden. On the day of our inspection the agency provided personal care to three people. This was provided by four care workers and the agency owner, who was also providing personal care to people who used the service.

Care and support was delivered in line with current legislation and best practice. Risk assessments and support plans had been completed for everyone who was receiving care to help ensure people's needs were met and to protect people from the risk of harm. Staff had been appropriately checked when they were recruited to ensure they were suitable to work with vulnerable adults. Staff understood how to recognise abuse and how to report concerns or allegations. The records we saw indicated that medicines were managed safely and were subject to regular audits.

Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were supported to express their views and be actively involved in making decisions about their care and support needs.

Relatives praised the kind and caring approach of staff. Staff were respectful and explained clearly how people's privacy and dignity were maintained. Staff understood the needs of people and care plans were person-centred. Relatives spoke very positively about the care provided.

Care plans were in place detailing how people wished to be supported and people were involved in making decisions about their care. The care plans provided good information about people’s history and described the care, wellbeing and how best to support the person. Staff knew the people they were supporting and provided a personalised service.

Relatives and staff spoke positively about the registered manager and they told us the service was managed well and in people's best interests. Relatives made positive comments about the service people received.