About the service: Kare Plus London Central is a domiciliary care agency. It provides personal care services to people in their own homes. The service provides care to people with a range of care needs including those living with dementia. At the time of this inspection there were five people receiving support from the service with their personal care. The service is part of the national Kare Plus franchise.

People’s experience of using this service:

People received a service which was personalised and met their individual needs and preferences.

People and their relatives spoke highly of the care staff. They told us that people were cared for by regular staff who were kind, understood their needs and were competent in providing personalised care.

People’s care was planned with the involvement of people using the service and their relatives. The service was flexible and responsive to changes in people’s needs and preferences.

Staff respected people's privacy and dignity. They understood and valued people’s differences.

Staff received the information they needed so they were able to provide people with personalised care.

Staff told us that they worked well as a team and reported any changes in people’s needs to the registered manager. They told us they received the support and guidance that they needed to carry out their role and responsibilities.

Staff knew what their responsibilities were in relation to keeping people safe. They knew how to recognise and report any concerns they had about people's welfare.

The service assessed and managed risks to ensure that people received personal care and support safely.

The provider had systems in place to manage and resolve complaints. People had opportunities to provide feedback about the service, and action was taken to address issues they raised.

Systems were in place to assess and monitor the quality and delivery of care to people. Improvements to the service were made when needed.

Rating at last inspection: This was the service's first inspection.

Why we inspected: We inspected the service as part of our inspection schedule methodology for new registered services which had not been rated before.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk