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Care Services

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Kare Plus Preston, Preston.

Kare Plus Preston in Preston is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, personal care and physical disabilities. The last inspection date here was 31st August 2018

Kare Plus Preston is managed by Quality of Life Services Ltd.

Contact Details:

    Address:
      Kare Plus Preston
      16 Waltons Parade
      Preston
      PR1 8QT
      United Kingdom
    Telephone:
      01772367656

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-08-31
    Last Published 2018-08-31

Local Authority:

    Lancashire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

2nd August 2018 - During a routine inspection pdf icon

We carried out an announced inspection of Kare Plus Preston on 2 and 3 August 2018. This was the first inspection since the service was registered with the Care Quality Commission (CQC).

Kare Plus Preston is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. Not everyone using Kare Plus Preston receives a regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

At the time of our inspection the agency was providing personal care to five people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives told us they felt safe and staff were caring, reliable and trustworthy. Safeguarding adults’ and children’s procedures were in place and staff understood their responsibilities to safeguard people from abuse. Potential risks to people's safety and wellbeing had been assessed and managed. People received their medicines safely.

Staff were recruited following a safe and fair process. People received care and support from a consistent team of staff with whom they were familiar. Staff arrived on time and stayed for the full time allocated. People and their relatives spoke positively about the staff that supported them and told us they were always treated with kindness, care and respect. Staff had developed good relationships with people and were familiar with their needs, routines and preferences.

Staff had sufficient knowledge and skills to meet people's needs effectively. They completed an in depth and structured induction programme when they started work and they were up to date with mandatory training. Staff were supported by the management team and told us they enjoyed working for the agency.

People and their relatives were involved in discussions and decisions about the care and support needed and they could influence the delivery of their care. Staff had up to date information about people’s needs and wishes and there were effective systems in place to respond when their needs changed. People were supported to have maximum choice and control of their lives and their healthcare needs were monitored as appropriate. Staff had good links with other healthcare professionals to ensure people’s healthcare needs were met. People were supported with their dietary needs in accordance with their care plan.

People had no complaints about the service they received or about the staff that provided their care and support; they were aware of the complaints procedure and processes and were confident they would be listened to should they raise any concerns.

People made positive comments about the leadership and management of the agency. Systems were in place to monitor the quality of the service and people’s feedback was sought in relation to the standard of care and support.

 

 

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