What life was like for people using this service:

• People and relatives told us the service was caring, well-led and respected their needs and preferences.

• People received safe, compassionate and good quality care.

• Staff were knowledgeable and experienced. They received appropriate training and support to ensure they could carry out their roles effectively.

• People’s care was personalised to their individual needs.

• The service had good processes in place to measure, document, improve and evaluate the quality of care.

• The service met the characteristics for a rating of “good” in all key questions.

• More information about our inspection findings is in the full report.

Rating at last inspection:

• This is our first inspection of the service since their registration with us.

About the service:

• Kcare is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to younger and older adults, people with physical disabilities, sensory impairments, learning disabilities or dementia.

• The provider has three domiciliary care agencies within their registration.

• The service’s office is based in Slough, and personal care is provided to people in surrounding areas.

• At the time of our inspection, 20 people used the service and there were 15 staff employed.

Why we inspected:

• This inspection was part of our routine scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people receive safe, high quality care. Further inspections will be planned for future dates.