When we inspected Keats House Dental Surgery we found people were provided with information about their treatment and were asked for their consent. One person we spoke with told us, “They explained all the options and benefits to me, I did not feel in any way pressured or ill equipped to make a decision.”

People’s needs were assessed prior to treatment being offered which included assessment of the person's general health as well as their dental needs. Treatment plans were developed with the person to reflect their individual needs and were reviewed at each visit. One person we spoke with told us, “The first time I came the receptionist gave me a form that I completed to tell them about my health. Now every time I come back, the dentist asks me if there have been any changes.”

The practice operated a decontamination process that was in accordance with Department of Health guidelines. One person we spoke with told us, “The surgery is fantastically clean and hygienic.”

Dentists and dental nurses received appropriate training relevant to their role and maintained their professional registration through continuing professional development (CPD). Staff we spoke with told us they felt supported by the provider to perform their role. One staff member we spoke with told us, “There isn’t anything more I could ask for, I am very happy.”

The provider regularly assessed and monitored the quality of service by carrying out a range of audits. These included infection control and medical record audits. The provider also sought the views of people who used the service in relation to the quality of care they received.