We spoke with one patient during our inspection visit, and four people on the telephone following our inspection. All of the patients we spoke with were complimentary about the care that they received at Ken Hall Dental Practice . Patients told us that they were involved in decisions that were made about their care. They said that they understood the choices available to them because the dentist at the practice took time to explain treatments to them.

One patient said, "The dentist has a lovely disposition, he really engages with you". Another patient said, "The dental work is really good, the best injections I have had in my life. The dentist is never rough with your mouth".

We found that the practice provided clear information for patients to make informed choices about their care. We found that the practice had clear procedures to ensure that patient's safety and welfare were protected.

We found that the practice took infection control seriously. We also found that staff had been trained to identify signs of abuse and understood the procedures to follow where they suspected abuse may have occurred.

We found that the practice had procedures in place to monitor and ensure that the quality of the service that patients received was of a good standard.