We saw that safeguarding vulnerable adult’s policies and procedures had been implemented. Staff were aware of safeguarding issues and could tell us how they would report any concerns.

We saw that staff working at the practice had appropriate DBS checks in place. The provider had effective recruitment and selection procedures in place and carried out relevant checks when they employed staff.

People told us they felt the practice delivered care and treatment in a way that met their needs and felt safe when they had treatment. One person said "They’re good, otherwise I wouldn’t come here”. Patient notes were kept up to date and showed that people using the service were involved in developing their treatment.

Although the provider had robust safeguarding children procedures in place, people who use the service were not protected from the risk of abuse. This is because the provider needs to take reasonable steps to identify the possibility of abuse and prevent abuse from happening to vulnerable adults.

We saw that there were effective systems in place to reduce the risk and spread of infection. People also told us the practice was clean.

The provider did not have an effective recruitment and selection procedures in place and did not carry out relevant checks on staff they employ. Although the dentists working at the practice have suitable criminal records checks, the other staff do not.

The provider had clear systems in place to obtain feedback from all persons involved in the service as well as auditing their own service.