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Keychange Charity Erith House Care Home, Wellswood, Torquay.

Keychange Charity Erith House Care Home in Wellswood, Torquay is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs and physical disabilities. The last inspection date here was 5th June 2019

Keychange Charity Erith House Care Home is managed by Keychange Charity who are also responsible for 8 other locations

Contact Details:

    Address:
      Keychange Charity Erith House Care Home
      Lower Erith Road
      Wellswood
      Torquay
      TQ1 2PX
      United Kingdom
    Telephone:
      01803293736
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-06-05
    Last Published 2016-11-30

Local Authority:

    Torbay

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

19th October 2016 - During a routine inspection pdf icon

Keychange Charity Erith House Care Home is registered to provide accommodation and personal care for up to 20 older people. Nursing care is not provided by the service. If nursing care is required this is provided by community nurses working for the local primary care trust.

This unannounced inspection took place on 19 and 21 October 2016. The service was last inspected in December 2013 when it met the regulations that were inspected.

A registered manager was employed by the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager of the service was registered to manage another Keychange Charity service in the local area. They were supported in their role by a deputy manager in each service.

We received a mixed response from people and staff when we asked if there were enough staff on duty at all times. Some people and staff felt there were enough staff available, while others felt there were times when there was not. During the inspection we saw people’s needs being met in a timely way and call bells were answered quickly.

We have made a recommendation relating to staffing levels.

People received individualised personal care and support delivered in the way they wished and as identified in their care plans. Although people’s care plans contained repeated information, they did have all the information staff needed to be able to care for the person in the manner they wished. Care plans were reviewed regularly and updated as people’s needs and wishes changed.

People’s needs were met by kind and caring staff. One person told us “I’ve never been happier, everything about it (Erith House) is right.” One relative told us staff “care about people as individuals.” We saw many ‘thank you’ notes from families, expressing their gratitude to staff. For example, one note said ‘A heartfelt thanks for the exceptional care you gave our mum over the years.’ People’s privacy and dignity was respected and all personal care was provided in private.

Risks to people’s health and welfare were well managed. Risks in relation to nutrition, falls, pressure area care and moving and transferring were assessed and plans put in place to minimise the risks. For example, pressure relieving equipment was used when needed. People’s medicines were stored and managed safely. People were supported to maintain a healthy balanced diet and they told us there was a good choice of food. People were supported to maintain good health and had received regular visits from healthcare professionals.

Not everyone wanted to be involved in planning their care. We saw that where people or their relatives wished to take part in planning care they could. Relatives told us that staff always kept them informed of any changes in their relative’s welfare.

Activities and outings were on offer if people wished to participate. One person told us they did not want to participate and preferred reading in their room or the garden. Other people told us how much they enjoyed the visiting entertainers. One visitor told us they were pleased their relative had the choice about taking part in activities. They said they felt the service “encouraged but did not pressurise” their relative to join in.

Staff confirmed they received sufficient training to ensure they provided people with effective care and support and meet their needs. There was a comprehensive staff training programme in place and a system that indicated when updates were needed. Training included caring for people living with dementia, first aid and moving and transferring.

People’s human rights were upheld because staff displayed a good understanding of the principles of the Mental Capacity Act 2005 and the ass

11th December 2013 - During a routine inspection pdf icon

We spoke with people who use the service and their family members. One person (a family member) told us " the staff are very friendly and warm. I am always made welcome". We were also told "They always ask me what I want"

We spoke with some family members of people who use the service and we were told "I am very happy with the service, they keep us informed and always ask if we are ok about something they plan to do". This showed us that people's wishes and preferences were listened to and action taken to meet their requests and needs.

We saw that all relevant safety and maintenance checks had been made. We read environmental risk assessments and noted that there where robust security arrangements in place to protect the people living and working at the service.

We found that the staff were well qualified to do the job expected of them and that they were given opportunities to gain additional qualifications to enhance their learning.

There were sufficient robust systems in place to effectively monitor service provision. Records were kept and updated and any necessary changes were implemented without delay.

6th February 2013 - During a routine inspection pdf icon

We (the Care Quality Commission) spoke with four people, three staff and two district nurses. We also spent time observing care and we looked at three care plans. On the day of our inspection 16 people were living at the home and receiving care from the service.

People living at the home we spoke with told us they were looked after very well. One said “The ethos here is kindness, everyone is exceptionally kind”.

Assessments of people's needs had been completed and care was planned and delivered accordingly. People's needs were reviewed and appropriate referrals were made to health professionals. People's rights were protected when they were unable to make decisions for themselves. Systems were in place to protect people from abuse.

Staff had the knowledge and skills to meet people’s needs. They were employed in sufficient numbers.

People said they knew how to complain and felt satisfied complaints would be dealt with appropriately.

31st May 2011 - During a routine inspection pdf icon

We were told people living at the home were involved in the recent interview process for the new manager, and five people gave feedback on the candidates which was taken into account in the selection process. There are regular residents meetings held where people told us they can have a say in the operation of the home. One person told us:

”we can all say what we want, and make changes to the meals or ask to go out more if we want”.

When we spoke to them about the staffing at the home, people told us that they liked the staff who worked with them and trusted them to look after them. They said:

"the staff are very good and look after me well. They know what I like".

"the girls are very good, but I try to do as much as I can for myself as they are very busy".

“I like to do as much as I can. It keeps me busy”

“They are all good really. They work hard”.

“Staff are always busy, but have time for a chat when they can”.

Another person said there had been a number of staff changes, which were unsettling.

We were told that staff came when people needed to ring for them, although one person told us they didn’t like to do this as staff were busy and they didn’t like to bother them in the night just for a cup of tea.

People told us that the food at the home was very good, and that their rooms were kept clean.

 

 

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