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Care Services

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Kharis Solutions, Albion House, Albion Close, Slough.

Kharis Solutions in Albion House, Albion Close, Slough is a Homecare agencies, Shared live, Supported housing and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 13th February 2018

Kharis Solutions is managed by Kharis Solutions Limited.

Contact Details:

    Address:
      Kharis Solutions
      Unit 9A
      Albion House
      Albion Close
      Slough
      SL2 5DT
      United Kingdom
    Telephone:
      03330124016

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-02-13
    Last Published 2018-02-13

Local Authority:

    Slough

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th January 2018 - During a routine inspection pdf icon

This inspection took place on 10 and 22 January 2018. It was an announced visit to the service. This was the service’s first inspection since registration with us in September 2016.

This service is a domiciliary care agency. It provides personal care to older people and younger adults living in their own homes. There were 29 people using the service at the time of our inspection, in the Slough, Windsor and Maidenhead areas.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received positive feedback about the service. Comments from people included “The carers are wonderful…they turn up on time, they are as good as gold,” “I get on well with them all…I look forward to them coming” and “I’d never manage without them and that’s the truth. They listen to my moans and groans, they help cheer me up. They let my cat in and out. They always leave me a fresh brew.”

A community professional spoke highly of Kharis Solutions. They told us “Kharis Solutions have been providing excellent, safe and effective care to our clients in the community. They have been exceptional in promoting and empowering the clients with their activities of daily living and recovery with their physical and mental health. Our clients have reported that they have significantly benefitted from their involvement and speak highly about their care delivery. We would like to continue working with Kharis Solutions and would strongly recommend them to our clients in future.”

There were safeguarding procedures and training on abuse to provide staff with the skills and knowledge to recognise and respond to safeguarding concerns. We saw a safeguarding matter was dealt with straight away and all relevant agencies were informed.

Risk was managed well at the service so that people could be as independent as possible. Written risk assessments had been prepared to reduce the likelihood of injury or harm to people during the provision of their care.

Some people were supported with their medicines by care workers. Staff received training on medicines practice. However, we found staff competency to administer medicines had not been assessed. We have made a recommendation for the service to follow best practice by carrying out medicines competency assessments for all staff.

The service was not providing end of life support to anyone at the time of our inspection. There was no care plan template to use to record needs specific to this type of care. We have made a recommendation to make sure the service follows best practice regarding care planning and end of life care, in the event of anyone needing this support.

We checked whether the service was working within the principles of the Mental Capacity Act 2005. The registered manager and care co-ordinators knew which people had appointed an attorney. However, there were no records or copies of the Lasting Power of Attorney documents to confirm this. We have made a recommendation to ensure the right people are involved in making decisions on others’ behalf.

The Accessible Information Standard is a framework put in place from August 2016 making it a legal requirement for all providers to ensure people with a disability or sensory loss can access and understand information they are given. We have made a recommendation for the service to ensure people have access to information in a way they can understand it.

We found there were sufficient staff to meet people’s needs. Staff were supported by managers and said there was good communication with the office. They felt they could approach the registered manager and office staff if they encountered any difficulties or needed advice. Staff were supervi

 

 

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