People we spoke with told us that the staff were always polite and friendly. Staff we spoke with were able to explain the actions they would take to reassure people who were nervous. One person told us, "I have been coming to the surgery for a long time and all the staff make me feel comfortable and at ease. All my family come to this surgery". Another person told us, "The dentist always talks me through what he is doing and asks if I am okay".

We saw that staff treated people who used the service with dignity and respect and listened to any concerns they raised about their care and treatment.

We saw that the service was sufficiently staffed on the day of the inspection. People who used the service told us that there was always enough staff available and they were able to book emergency appointments immediately.

The provider did not have an effective recruitment procedure in place to ensure that staff were suitable to be employed by the service.

Staff we spoke with told us that they felt supported by their manager with training and had opportunities to update their professional development.

The provider had systems in place to undertake audits to ensure that people who used the service received the correct standard of care and acted on feedback received from people who used the service.