This inspection took place on 23 January 2017 and was announced.

This was the first comprehensive inspection of Kimwick Care Home.

Kimwick Care Home is a residential care home for up to four people with learning disabilities. They service provides short, medium and long term care. Kimwick care home is situated in Colossus way, Bletchley Park and is two minutes from Bletchley train station with linking networks into London. At the time of our inspection there were two people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People felt safe. Staff had been provided with safeguarding training to enable them to recognise signs and symptoms of abuse and how to report them. There were risk management plans in place to protect and promote people’s safety. Staffing numbers were appropriate to keep people safe. There were safe recruitment practices in place and these were being followed to ensure staff employed were suitable for their role. People’s medicines were managed safely and in line with best practice guidelines.

Staff received regular training that provided them with the knowledge and skills to meet people’s needs. They were well supported by the registered manager and had regular one to one supervision. Staff received support and training to perform their roles and responsibilities. They were provided with on-going training to update their skills and knowledge. Consent for care was sought by staff on a daily basis and had been recorded in people’s care plans. We found that, where people lacked capacity to make their own decisions, consent had been obtained in line with the Mental Capacity Act (MCA) 2005. People were provided with a balanced diet and adequate amounts of food and drinks of their choice. Staff supported people to attend healthcare appointments and liaised with their GP and other healthcare professionals as required.

People were looked after by staff that were caring, compassionate and promoted their privacy and dignity. People’s views were listened to and they were actively encouraged to be involved in their care and support. Any information about people was respected and treated confidentially.

Staff were knowledgeable about how to meet people’s needs and understood how people preferred to be supported. People were encouraged to take part in activities and interests of their choice. There were effective systems in place for responding to complaints and people were made aware of the complaints processes.

We found that the service had good leadership and as a result, staff were positive in their desire to provide good quality care for people. Quality assurance systems were in place and were used to obtain feedback, monitor service performance and manage risks.