Kind Hearts Care & Support Limited, Unit 64, Britannia Way, Britannia Enterprise Park, Lichfield.Kind Hearts Care & Support Limited in Unit 64, Britannia Way, Britannia Enterprise Park, Lichfield is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 25th January 2020 Contact Details:
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30th June 2017 - During a routine inspection
We inspected this service on 30 June 2017 and the inspection was announced. This meant the provider and staff knew we would be visiting the agency’s office before we arrived. This was the first inspection undertaken at this office address since its registration on 20 March 2017. Kind Hearts Care & Support Limited provides personal care and support to people living in their own homes in Lichfield, Burton upon Trent and surrounding areas. At the time of our visit 34 people were in receipt of personal care. The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People were protected from the risk of harm by staff that understood their role in reporting concerns. Checks on staff were done before they started work to ensure they were suitable to support people. Medicines were managed safely and people were supported to take their medicine when needed. People’s care was planned to meet their needs and minimise risks to their safety. People received their calls as agreed and from a consistent staff team. People were cared for by staff that received ongoing training to improve their knowledge and enhance their skills. When needed, people were supported to maintain their dietary requirements and preferences and to access healthcare services. Staff understood the importance of gaining consent from people and supporting them to have maximum choice and control of their lives. People were asked about their likes and dislikes to ensure care was provided in their preferred way. People’s care was regularly reviewed to ensure their care remained appropriate for them. People felt able to discuss any concerns or complaints with staff and the provider because they found them approachable. People were given opportunities to comment on the care they received and be involved with plans for the future. There were audits in place to monitor the quality of the service to drive improvements in care. Further information is in the detailed findings below.
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