Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at King Edward Road Surgery on 28 August 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
• The practice had developed and implemented good systems using information technology which enabled sharing of information regarding planning and patient care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
• The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet people’s needs.
• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).
• The practice facilities were well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand
• The practice had a clear vision with an emphasis on quality and safety. An improvement plan was in place, which we saw was reviewed and discussed with all staff at protected learning sessions. High standards were promoted and owned by all practice staff with evidence of team working across all roles.

However there was an area of practice where the provider should make improvements:

• Consider formally revisiting the outcomes following actions implemented after significant events to determine the effectiveness of the measures put in place.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice