The inspection took place on 20 June 2018 and was unannounced. Kingfisher Court is a care home that provides accommodation with personal care and is registered to accommodate 66 people. The service provides support to older people who may be living with dementia. The accommodation at Kingfisher Court is on three floors. Each floor has a large lounge and dining area and en suite bedrooms. The home had smaller lounges and family rooms, a café, library, hair salon and cinema. The home is in a residential part of Mansfield and the service has a vehicle and driver to support people on social activities and appointments.

Kingfisher Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection there were 44 people using the service. The service was registered in April 2017 and this is their first inspection, the service people received has been rated as Outstanding.

Staff were innovative and adapted social arrangements to meet people’s needs. There was an emphasis on supporting people to lead full and interesting lives. People were supported to have fun and enjoy a broad range of social activities and received care that reflected how they wanted this. The staff were motivated and committed to provide people with personalised experiences that exceeded their expectations. The registered manager encouraged staff to be imaginative in the way they provided care which recognised that people were at the heart of their service.

People participated in baking and cooking and were influential in designing the menus. People had a choice of meals and food and drinks were available at all times. Staff ensured people who were on specialist diets had their needs met. The service worked in partnership with health care professionals to meet people’s health care needs and this helped to ensure care was well organised when people moved between services.

People felt safe living at Kingfisher Court with the support of friendly, caring and approachable staff and management. The staff were passionate in their desire to enable people to experience excellent care and have new opportunities to enrich their lives. People’s care needs were identified and assessed and there were risk management plans in place to help keep them from harm and support their independence. People were not restricted due to perceived risk and supported to try new and different experiences.

People were involved in decisions about their safety and people were confident they were protected from unnecessary harm by staff who knew them well. The staff understood how to recognise signs of abuse and knew how to report their concerns. The registered manager reviewed incidents that occurred in the home and within other services, to determine if lessons could be learnt.

Positive and caring relationships had been developed between people and the staff. People felt that staff were compassionate and they had developed meaningful relationships with them. Relatives were informed of significant events and were able to trust the staff. People were treated with dignity and respect by staff who understood the importance of this and staff went the extra mile to ensure people lived their life independently and as fully as possible.

There was a culture within the organisation of striving for excellence and assisting people to reach their maximum potential. People benefitted from receiving a service from staff who were well trained. The registered manager’s commitment to the care of people living with dementia had extended to family and the local community. This had included training opportunities for people’s family members in how dementia affected people who used the service.

The provider forged and maintained strong links with organisations within the local community and worked c