This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Kings College NHS Health Centre on 8 November 2018. This inspection was undertaken as part of our inspection programme.

The previously registered and inspected service at this location, also known as Kings College NHS Health Centre, ceased providing services in February 2018.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• There was a clear management structure in place and staff had lead roles in practice service delivery. The practice team worked well together and practice governance processes were comprehensive.
• Patients found the appointment system easy to use and reported they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• There was a clear vision and leaders were able to describe a set of guiding principles around which it structured its services. The practice had a realistic strategy and supporting business plans to achieve priorities.

The areas where the provider should make improvements are:

• Continue to monitor the health of patients diagnosed with diabetes with a view to bringing about further improvements to clinical outcomes.
• Continue to encourage eligible patients to participate in public health screening programmes, including cervical screening with a view to improving uptake rates.
• Continue to review the system for the identification of carers to ensure all carers have been identified and provided with support.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.