This inspection took place on the 4 and 10 September 2018 and was unannounced.

Kings Court Care Centre is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Kings Court Care Centre accommodates up to 60 people in one adapted building with accommodation two floors.

The service supports older people which includes support for people living with dementia.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was not available during the inspection.

The service was managed by a strong and committed management team who were based at the service. However, the provider did not always support the regsitered manager and staff team in a way that ensured legal requirements were met.

There was a positive atmosphere throughout the inspection. Management and staff were welcoming to the inspection team and spoke openly with inspectors. There was a dedicated staff team working in the service who were passionate about their job and valued the people they supported as unique individuals. However, staffing levels on the first floor of the service meant that people's needs were not always met. This put people at risk as staff did not have time to manage risks effectively.

Staff were caring and treated people with dignity and respect. However, staff did not have time to spend with people and were rushed trying to meet people's physical care needs.

Systems for monitoring and improving the service were not always effective and did not address issues in a timely manner.

People enjoyed the food and drink food and available and people's individual dietary requirements were met.

There was a range of activities available to people which were arranged by an activity coordinator. However, people who remained in their rooms spent long periods on their own and were at risk of social isolation.

Staff were well supported by the management in the service and there was strong teamwork. Staff had access to range of training and development opportunities to ensure they had the skills and knowledge to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Care plans were individualised and reflected people's needs. People's diverse needs were recognised and people's rights were protected.

We found three breaches of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.