Kings Cross Surgery in 4 St Pancras Way, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 7th August 2017
Kings Cross Surgery is managed by AT Medics Limited who are also responsible for 38 other locations
Contact Details:
Address:
Kings Cross Surgery St Pancras Hospital 4 St Pancras Way London NW1 0PE United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Kings Cross Surgery on 31 May 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
There was a full time male and female Bengali interpreter on the premises at all times.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients rated the practice lower than the CCG and national averages for several aspects of care.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice used a number of data analysis tools to benchmark the practice against other practices and monitor performance.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider should make improvement are:
Continue to work to improve patient satisfaction in all areas including consultations with GPs and nurses and access to services.
Consider the proactive use of longer appointments to reduce patient waiting times.
Continue to work to improve exception reporting rates especially in cervical cytology.
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