We carried out an announced comprehensive inspection on 10 July 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Kings Medical Centre is a medical clinic for private GP consultations located in the basement of a high street pharmacy.

The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We gained feedback through Care Quality Commission comment cards completed prior to the inspection.

Our key findings were:

• There were effective systems and processes in place to keep patients safe and safeguarded from abuse.
• The provider could demonstrate that care and treatment was given in line with current evidence based guidance.
• The provider respected and promoted patients’ privacy and dignity.
• The facilities and premises were appropriate for the services delivered.
• There were systems and processes in place to support good governance.
• There was no formal vision and strategy for the service.

There were areas where the provider could make improvements and should:

• Review the arrangements for requiring patients to provide identification when registering with the service.
• Review the relationship of adults attending with children and if they have parental responsibility to allow consent to treatment.
• Review how national patient safety alerts are received and acted on.
• Review the vision and strategy for the service.