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Kingston Hill Dental Practice, Kingston Upon Thames.

Kingston Hill Dental Practice in Kingston Upon Thames is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th May 2017

Kingston Hill Dental Practice is managed by Mrs. Sarah Mack.

Contact Details:

    Address:
      Kingston Hill Dental Practice
      21 Kingston Hill
      Kingston Upon Thames
      KT2 7PW
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2017-05-25
    Last Published 2017-05-25

Local Authority:

    Kingston upon Thames

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

25th April 2017 - During a routine inspection pdf icon

We carried out this announced inspection on 25 April 2017, under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Kingston Hill Dental Practice is in Kingston Upon Thames and provides NHS and private treatment to patients of all ages.

There is access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes five dentists, three dental nurses, two dental hygienists, one practice manager and one receptionist. The practice has four treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection we collected 43 CQC comment cards filled in by patients and spoke with one other patients. This information gave us a positive view of the practice.

During the inspection we spoke with two dentists, two dental nurses, one dental hygienist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

  • Monday to Friday 8:30am to 5:30pm.
  • Saturday 8:30am to 1:00pm.
  • Sunday – Closed

22nd November 2013 - During a routine inspection pdf icon

During our visit, we spoke with two patients who told us that they were satisfied with the treatment they received, way it was provided and staff who provided it. "I left here for a bit as I live quite a long way away, but I've returned due to the great treatment I get and people who provide it". "I'm getting a proper job and not getting ripped off".

They were satisfied that the procedure for consultation and treatment was fully explained including the cost of treatment. People were also told about any risks that might arise from treatments chosen.

They felt treated with dignity, respect and had received consultations and treatment in a way that maintained their privacy.

Patients were made aware of the complaints procedure.

They did not comment on the practice infection control systems or staffing numbers. They did say that they thought the practice was kept clean, tidy and felt safe using the service.

They said the dentists and team were approachable, friendly and provided an excellent service.

We saw that people received enough information to make informed decisions about their treatment in a number of ways including verbal, written and visual.

There was a robust complaints process that was followed and infection prevention procedures were in place with patients receiving treatment in a clean environment.

There were also enough qualified and competent staff to meet patients' needs.

 

 

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