During our inspection we spoke with six people who used the service to gain their views. They all told us the dentist always discussed and explained the treatment options and acted in accordance with their wishes. One person said “The dentist always explains my treatment options and costs and makes sure I’m happy with what’s happening.”

We spoke with the dentist who told us he routinely obtained a verbal update on people’s medical history, medication and allergies before commencing any treatment. We reviewed five treatment records which contained information about people’s past medical history including medication and allergies.

The dentist and dental nursing staff had received training in decontamination as part of their continuing professional development (CPD). They demonstrated knowledge and awareness of their responsibilities for infection prevention and control.

The practice carried audits such as random checks of treatments records to assess and monitor the quality of the record keeping. We saw the practice carried out satisfaction surveys of people who used the service twice each year. The feedback from the questionnaires indicated people were happy with the service they received from the practice.