During our visit, we spoke with the registered manager, the practice manager, the principal dentist, a dental nurse and two patients who used the service. Both of the patients we spoke with both told us they had been attending the practice for several years. One person told us, “The staff are all very pleasant; they explain everything.” The other person told us they could usually get an appointment easily, unless it was with the hygienist. Both patients told us they had never needed to complain.

All areas of the practice looked clean and well-maintained. This was confirmed by the two patients we spoke with. One of them said “It’s all very clean and tidy.”

In the dental records examined we saw dentists always discussed treatment options and any associated costs with patients. Patients told us any treatment, along with risks, benefits and options, were always explained fully by the dentists. We saw evidence of consent before receiving any treatment.

Staff we spoke with told us they were confident the service provided was good. They said they received training appropriate to their role and felt well-supported by their managers. Comments from the staff included:

“It’s a great team.”

“We try hard to deliver good standards.”

“We have lots of nice patients and you get to know them well.”