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Knightingles Healthcare Bedfordshire Limited, 27-29 High Street, Biggleswade.

Knightingles Healthcare Bedfordshire Limited in 27-29 High Street, Biggleswade is a Homecare agencies specialising in the provision of services relating to dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 29th December 2018

Knightingles Healthcare Bedfordshire Limited is managed by Knightingles Healthcare Limited who are also responsible for 1 other location

Contact Details:

    Address:
      Knightingles Healthcare Bedfordshire Limited
      Bridge House
      27-29 High Street
      Biggleswade
      SG18 0JE
      United Kingdom
    Telephone:
      07717064436
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-12-29
    Last Published 2018-12-29

Local Authority:

    Central Bedfordshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

4th December 2018 - During a routine inspection pdf icon

This was the first inspection since the service was registered in December 2017.

Knightingles Healthcare Bedfordshire Limited is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older adults and younger adults who have a learning disability. The service also supports children who may have a physical or learning disability. The service was supporting 24 people with the regulated activity of personal care.

Not everyone using Knightingles Healthcare Bedfordshire Limited receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. In this instance, the registered manager is also the provider.

People, their relatives and staff were positive about the management of the service. There were systems in place to maintain and to further develop the service to ensure everyone consistently received care and support to a high standard. The ethos of the service was putting people at the heart of what they do and staff were aware of this expectation. Staff were happy to work with a management team who listened to them and put people first.

People felt safe using the service. The staff and management of the service knew how to effectively manage risks to reduce the risk of harm. There were enough staff who were recruited safely to meet people’s needs. Peoples’ medicines were managed safely and effective infection control was practised.

People were supported by staff who were trained and received regular supervision. People were supported with eating and drinking when needed. The staff worked in accordance of the principles of the Mental Capacity Act. The staff and management liaised with health and social care professionals to assist people as needed.

People told us staff were kind and caring. People were involved in planning and reviewing their care. Confidentiality, privacy and dignity was promoted. People’s care and support needs were met. People’s support plans were detailed and person centred. Complaints were responded to appropriately and feedback was sought.

 

 

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