We visited KS Dental Sale Manchester on 7 November 2013 and all areas were clean and tidy. There was a practice leaflet and posters in the waiting room offering advice and information about the service.

We saw staff members interacting in a friendly and respectful manner with patients. Staff ensured patients' privacy and dignity was maintained.

Policies and procedures were accessible to staff and emergency medical equipment was in place. Decontamination processes were followed and hygiene procedures adhered to, minimising the risk of cross infection.

We saw a sample of electronic records, which contained up to date medical information. Discussions with patients around treatment options were recorded and patients were given time to make an informed decision.

We spoke with three members of staff who demonstrated an understanding of safeguarding processes and capacity issues.

We spoke with nine patients who were all positive about their treatment at the practice. One patient said, “The staff are respectful and polite. I have a phobia regarding dentists and all the staff are so supportive”. Another told us, “Staff are always helpful”, and two others described staff as “excellent”.

We saw the complaints procedure and there were regular patient feedback forms sent out to gather patient comments and opinions on the service offered. This was used to inform improvements to the service. Audits were regularly undertaken and the results acted upon if necessary.