We inspected this service on 20 September 2016. The inspection was unannounced. Kun Mor and George Kiss Home is a Jewish care home registered to provide accommodation and care for up to 48 people. At the time of our inspection there were 47 people living at the service.

The service is located in a purpose built block, on three floors. There are garden areas on each floor. The service is located alongside two other residential and nursing home facilities and a day service run by Jewish Care. This inspection report relates to the care provided at Kun Mor and George Kiss Home only.

Kun Mor and George Kiss Home had a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had opened in July 2015. Thirty three people had moved from another service run by Jewish Care, Ella and Ridley Jacobs House, and additional people had moved into the service. There had been significant work undertaken by the registered manager and staff to facilitate a smooth transition to the new location.

During the inspection there was a calm and pleasant atmosphere. People using the service informed us that they felt safe living at Kun Mor and George Kiss Home, and people told us they felt they were treated with dignity and respect.

We saw staff interacting with people living at the service during the day of the inspection and noted them to be warm, engaging and reassuring.

The service was in the process of updating care records including care plans and risk assessments. Care plans were detailed and comprehensive, the majority of risk assessments contained information to guide staff in managing all risks referred to.

Training in key areas was up to date for staff for care staff. We noted staff working in the kitchen had obtained training in basic food hygiene but not all had completed additional food hygiene training. Following the inspection, the registered manager confirmed the remaining staff were booked onto appropriate training.

The majority of people told us they enjoyed the food at the service and had sufficient options to choose from.

We noted the service was clean throughout including the main kitchen. We noted on the day of the inspection that some food was left uncovered in fridges in the small kitchens. This was removed by the end of the day. We also noted that some foods were not labelled with the use by date.

We have made a recommendation in relation to basic food hygiene training for all staff.

People had their medicines managed safely. People received their medicines as prescribed and on time. Care staff ensured safe storage and management of medicines. We could see that people accessed health professionals as required and health and social care professionals told us the staff at the service worked in partnership with them to maintain people’s optimum health.

Staff had been carefully recruited and provided with training to enable them to care effectively for people. Staff felt supported and there was always management support available. We could see that regular supervision took place with staff.

People told us the registered manager was a visible presence within the home. Staff talked positively about their jobs telling us they enjoyed their work and felt valued.

Staff knew how to recognise and report any concerns or allegations of abuse and described what action they would take to protect people against harm. Staff told us they felt confident any incidents or allegations would be fully investigated.

We saw there were enough staff on the rota to meet people’s needs but at the time of the inspection the service was using agency staff whilst they were recruiting to vacant posts. Some people told