We spoke with the provider and manager. There were no patients attending the clinic during the inspection. However we did contact two patients following the inspection to ask their views about the service. Their comments were positive and included, “I am so glad I used the services of this clinic. Everything went as it should have done”.

During the inspection we looked at how care and treatment was being delivered, working with other professionals, quality assurance and maintenance equipment records. We also looked at ways the service sought views from people who received treatment at Lancashire Clinic.

Comments we received from patients were positive about the way they were treated by consultants and staff. Patients were satisfied with the care and support shown to them during the course of their treatment. Comments included, “It’s been a very good service all the way through”. Also, “Staff put me at ease as soon as I came in. I could recommend to anyone. Nothing to worry about”.

Patients told us they were consulted throughout the treatment stages and all options were discussed with them.

There were no patients to speak with during the time inspecting the clinic. However, we did speak with two people by telephone following the inspection of the service. Both had received care and treatment at the clinic. They told us they had received a courteous service by staff who had respected their privacy and dignity. They told us the clinic had provided them with all the information they needed to make a decision about their care and treatment.

Records showed patients treatment and support was planned and well documented. This meant clear audits were in place for the management of treatment plans.

The clinic had a range of services available to patients who required consultation and treatment. Consulting rooms were well equipped and had a range of diagnostic equipment. There were disabled access points for patients with mobility problems. People we spoke with told us they thought the clinic was easily accessible and had the facilities to meet their individual needs.

We were unable to speak to people who use the services on this occasion. However we saw evidence from the most recent patient survey that showed patients were very happy with the facilities, consultation and treatment provided.

Examination of care records showed people who use the service were involved in decisions about their care and treatment. This was supported by comprehensive written information in the form of professional, up to date patient information leaflets.