We rated Inspire East Lancs as Good because:

• There were clearly defined and embedded systems, processes and standard operating procedures to keep people safe and safeguarded from abuse.
• Staffing levels and skill mix were planned, implemented and reviewed to keep people safe at all times. Any staff shortages were responded to quickly and adequately. There were effective handovers, multidisciplinary team meetings and complex case reviews held to ensure staff could manage risks to people who use the service.
• Clients care and treatment was planned and delivered in line with current evidence-based guidance and outcome measures were in place to monitor consistency of practice.

• Clients had comprehensive assessments of their care needs which considered physical, mental and emotional health.

• Feedback from clients who used the service was continuously positive about the way staff treated them and felt staff went above and beyond in their roles.

• Staff recognised and respected people’s needs. They always took into account peoples personal, cultural, social and religious needs.

• Peoples individual needs and preferences were central to the planning and delivery of tailored services. The services were flexible, provided choice and ensured continuity of care.
• There was a proactive approach to understanding the needs of different groups of people and to deliver care in a way that met their needs and promoted equality.
• There was a clear statement of vision and values, driven by quality and safety.

• There was an effective and comprehensive process in place to identify, understand, monitor and address current and future risks.

• Leaders at every level prioritised safe, high quality, compassionate care and promoted equality and diversity.

• There was a strong focus on continuous learning and improvement.

• Leaders were visible within the service and valued highly by the team.