Lancaster Dental Clinic, Aldrens Lane, Skerton, Lancaster.Lancaster Dental Clinic in Aldrens Lane, Skerton, Lancaster is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 26th August 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
10th May 2016 - During an inspection to make sure that the improvements required had been made
We carried out an announced follow up inspection on 10 May 2016 to ask the practice the following key questions which we found the practice required actions; Are services safe, and well-led?
Our findings were:
Are services safe?
We found that this practice was now providing safe care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was now providing well-led care in accordance with the relevant regulations.
Background
CQC inspected the practice on 10 November 2015 and asked the provider to make improvements regarding Regulation 12: Safe care and treatment and Regulation 17: Good Governance. We checked these areas as part of this follow up inspection on 10 May 2016 and found this had been resolved.
On the 10 November 2015 we found that the provider could not demonstrate they took appropriate actions to:
The practice was situated close to Lancaster town centre. The practice provides NHS and private dental treatment.
The practice is operated by a single handed dentist. There were two dental hygienists who work on a Monday, Thursday and alternate Wednesdays and Fridays. The dentist provides treatment on a Tuesday to Friday. There are no evening or weekend surgery hours available. There is always a receptionist and a dental nurse in the practice when care is being provided. The practice manager is based at this location.
The principal dentist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Our key findings in this follow up inspection were:
The provider had taken actions to address all the concerns highlighted above and in the report of the 10 November 2015.
25th November 2015 - During a routine inspection
We carried out an announced comprehensive inspection on 25 November 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was not providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that thispractice was not providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations
Background
The practice is situated close to Lancaster city centre. The practice is staffed by the lead dentist (the provider) and a part-time associate dentist. Dental treatment is provided from Tuesday to Friday each week. There are two part-time dental hygienist who work on a Monday, Thursday and alternate Wednesday and Friday. There are no evening or weekend surgery hours available. There is always a receptionist and a dental nurse in the practice when care is being provided. The practice manager is based at this location but also covers the second practice within Lancaster University Campus.
The dentist is the registered provider for the practice. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
The practice was providing care which was effective and caring, in accordance with the relevant regulations. However we found that this practice was not always providing safe, responsive and well led care in accordance with the relevant regulations.
Our key findings were:
We identified regulations that were not being met and the provider must:
You can see full details of the regulation not being met at the end of this report.
There were areas where the provider could make improvements and should consider:
16th May 2013 - During a routine inspection
We spoke with a range of people about the service they received. They included dentists, the Practice Manager, Dental Nurses, and people who used the service. People we spoke with during the inspection told us they were very satisfied with the care provided and they saw their dentist regularly. They told us the service they received was very good. People said that the dentist always explained what he was planning to do, what he had found during examination and what the treatment options were. One person told us, “I have been coming here for years and would not go anywhere else." We saw staff being friendly, respectful and polite when speaking to people. People told us they found staff approachable and supportive. One person said, “The staff are wonderful here, so friendly”. The practice facilities were clean and maintained. People were protected from the risk of infection because staff used protective clothing and carried out procedures safely. Staff received regular training and support and were qualified, skilled and experienced. They told us they felt very well supported and valued in their work.
29th March 2012 - During a routine inspection
People told us that they were very happy with the service provided. They felt their dignity was maintained and their privacy protected and they were given enough information about their treatment options. The practice was clean and staff were knowledgeable and up to date with practice. Patients told us: “I transferred to this practice about a year ago as the dentist I had at a previous practice worked here and she was good.” “I would not swap this dentist for anything. The whole family comes here even though we are no longer local.” “I have been coming here for years and would not go anywhere else.” “I hate going to the dentist, I am very nervous but everyone puts me at ease.” “I am confident in the dentist and happy to say if I am not happy with anything.” “Everyone here is friendly.” “The dentist here takes time to explain to me what the treatment is.” “Before they do any treatment I am always told what it will cost. I have never had a reason to complain about anything here.”
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