Letter from the Chief Inspector of General Practice

We carried out an announced inspection of Langham Place Surgery on 7 July 2015. This was a comprehensive inspection under Section 60 of the Health and Social Care Act (2008) as part of our regulatory functions. The practice achieved an overall rating of good. Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. Consequently, it was good for providing services for older people; people with long-term conditions; families, children and young people; working age people; people whose circumstances may make them vulnerable and people experiencing poor mental health.

Our key findings were as follows:

• Systems were in place to identify and respond to concerns about the safeguarding of adults and children.
• We saw patients receiving respectful treatment from staff. Patients felt they were seen by supportive and helpful staff. Patients reported feeling satisfied with the care and treatment they received.
• The practice offered a number of services designed to promote patients’ health and wellbeing and prevent the onset of illness.
• The practice acted upon best practice guidance to further improve patient care.
• The practice management and meeting structure ensured that appropriate clinical decisions were reached and action was taken.
• The practice appeared clean and infection control processes were adhered to.
• Systems were in place and adhered to for the appropriate management of medicines.

However, there were areas of practice where the provider needs to make improvements.

The provider should:

• Ensure that all staff complete the essential training relevant to their roles.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice