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Care Services

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Larwood, South Ockendon.

Larwood in South Ockendon is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care and learning disabilities. The last inspection date here was 17th April 2018

Larwood is managed by Vibrance who are also responsible for 14 other locations

Contact Details:

    Address:
      Larwood
      Fulbrook Lane
      South Ockendon
      RM15 5JY
      United Kingdom
    Telephone:
      01708857354
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-04-17
    Last Published 2018-04-17

Local Authority:

    Thurrock

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th February 2018 - During a routine inspection pdf icon

This inspection took place on the 13 February 2018 and was unannounced. The inspection team consisted of one inspector. The previous inspection to the service was in November 2015 and the service was rated 'Good' overall.

Larwood is a registered care home providing 24 hour care for eight adults with severe or profound learning disabilities and those with additional mobility or physical difficulties. The care home is a large, detached purpose built house in a residential cul-de-sac. It has a very large garden housing two large summerhouses, one of which is used as a sensory room and the other an activity room where people do activities including music, arts and crafts and games. Each person has a single room and there is a communal bathroom, shower room, kitchen, dining room and lounge. There is a rear-enclosed garden at the back of the house with level access. At the time of our inspection there were eight people using the service.

The care service has been developed and designed in line with the values that underpin the 'Registering the Right Support' and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was safe. The recruitment process ensured that appropriate checks were carried out before staff commenced employment. There were sufficient staff on duty to meet the needs of people and keep them safe from potential harm or abuse. The service assessed people's health and wellbeing needs and carried out risk assessments to minimise risk to health. The registered manager and staff kept people's medication records up to date.

The service was effective. People were cared for and supported by staff who had received training to support people and to meet their needs. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to eat and drink enough to ensure they maintained a balanced diet and referrals to health and social care services was made when required.

The service was caring. Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people's preferences of care. Staff worked hard to promote people's independence through encouraging and supporting people to make informed decisions.

The service was responsive. Records we viewed showed people and their relatives were involved in the planning and review of their care. Support plans were reviewed on a regular basis and when there was a change in care needs. People were supported to follow their interests and participate in social activities. The service responded to complaints in a timely manner.

The service was well-led. Staff and people spoke very highly of the registered manager and the provider who were supportive and worked hard to provide an exceptional service. The service had systems in place to monitor and provide good care and these were reviewed on a regular basis.

17th November 2015 - During a routine inspection pdf icon

The Inspection took place on the 17 November 2015.

Larwood provides accommodation and personal care without nursing for up to eight people who have a physical disability or learning disability. There were eight people using the service on the day of our inspection.

The service did have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. People’s needs were met by sufficient numbers of staff. Medication was dispensed by staff who had received training to do so.

People were safeguarded from the potential of harm and their freedoms were protected. Staff were provided with training in Safeguarding Adults from abuse, Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS).

People had sufficient amounts to eat and drink to ensure that their dietary and nutritional needs were met. The service worked well with other professionals to ensure that people's health needs were met. Support and guidance was sought from health care professionals where required, including a doctor and district nurse.

Staff were attentive to people's needs. Staff were able to demonstrate that they knew people well. Staff treated people with dignity and respect.

People were provided with the opportunity to participate in activities which interested them. These activities were diverse to meet people’s social needs. People knew how to make a complaint and complaints had been resolved efficiently.

The service had a number of ways of gathering people’s views including using surveys and by talking with people, staff and relatives. The manager carried out a number of quality monitoring audits to help ensure the service was running effectively and to make improvements.

18th September 2013 - During a routine inspection pdf icon

People we spoke with said that they liked the service and that there were always enough staff to help if they needed it. Staff that we spoke with told us that it was a good working environment and that their colleagues and managers were really supportive.

We found that the service had a robust recruitment process in place that was followed and audited. All members of staff had to be cleared by an occupational health department prior to starting. There was evidence that the service had procedures in place regarding people’s capacity to consent

The service demonstrated that they co-operated with other providers by regular communication, attendance at external meetings and reports for external meetings.

We found that the service had a comprehensive complaints system in place although not all of the supporting forms were available on the unit at the time of the inspection.

31st May 2012 - During a routine inspection pdf icon

People we spoke with told us that they were satisfied with the staff, the food and their activities. They told us that staff discussed their support plans with them and that they were involved in deciding day to day routines and the way their rooms were furnished and decorated. People told us that staff supported them in accessing the local and wider community, so that they could take part in their chosen interests and activities. People also confirmed to us that they liked the way the service was run and with staff attitudes towards them.

 

 

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