When we visited Latchford Dental Surgery on 10 January 2013, we spoke with three people due to see a dentist that day. Each told us how satisfied they were with the service they received. In particular, they told us how well the dentists explained their options and provided information for them to make their own decisions on treatments.

One person told us about a specific dentist saying, ''I can only speak very highly of staff, especially (...) who is very patient.'' Another said, ''They are brilliant. My welfare is cared for and they explain options as we go along. It is a good team and they involve me as we go along through the programme of treatment. They are very professional.''

The surgery had sufficient processes in place to ensure that treatment was delivered safely. All areas of the building were clean and tidy and there were robust infection control processes in place to ensure people were treated safely.

People told us that they would be confident in discussing any shortfall or complaints if it were necessary. We saw that the surgery was checking relevant indicators of safety such as sterilising instruments and the availability of medications.