About the service: Layston Grove Care Home provides accommodation and personal care to older people. The care home accommodates up to 66 people in one purpose built building. At the time of the inspection 32 people were living there.

People’s experience of using this service:

This was the first inspection of the service since it registered on 27 March 2018.

People had their individual risks assessed and staff were aware of these. However, staff needed further development to ensure they could recognise increased risk and the need to take the required remedial action. There were no monitoring or reporting systems for unexplained bruises. This may have aided the management team in identifying shortfalls with moving and handling practice.

The provider had systems in place to help them to strive to provide good quality care and ensure staff were trained. However, observation and supervision of staff competency needed further development and systems did not identify the issues we found as part of the inspection.

People were happy at the service and were supported by staff who knew them well. People felt in most cases privacy and dignity was promoted, however there were elements that could be improved. People were able to choose how to spend their time and encouraged to make decisions about their care.

People told us they had enough to do and enjoyed the activities available. People had the opportunity to go out regularly. People told us were supported by enough staff and told us they felt their needs were met. Staff were recruited safely.

The registered manager was well known throughout the home and people and staff were positive about them. The providers were also well known by people living at the service. All staff were clear that the ethos of the home was about good quality care and putting people first and enjoyed working at the service.

The service met the characteristics for a rating of "Requires improvement" in two key questions and met the characteristics for a rating “Good” in three key questions.

More information about our inspection findings is in the full report.

Rating at last inspection: This was the first inspection since the home opened and was registered with us.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: The provider has been asked to send us an action plan on how they will address the shortfalls identified in this report. We will continue to monitor the service to ensure it provides safe and effective care. We will plan further inspections in the future.