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Care Services

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Carer House, 105 Hopewell Business Centre, Hopewell Drive, Chatham.

Carer House in 105 Hopewell Business Centre, Hopewell Drive, Chatham is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, mental health conditions, personal care and physical disabilities. The last inspection date here was 4th January 2020

Carer House is managed by Learning and Development Bureau Ltd.

Contact Details:

    Address:
      Carer House
      Unit 15
      105 Hopewell Business Centre
      Hopewell Drive
      Chatham
      ME5 7DX
      United Kingdom
    Telephone:
      01634786263
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Requires Improvement
Responsive: Requires Improvement
Well-Led: Inadequate
Overall:

Further Details:

Important Dates:

    Last Inspection 2020-01-04
    Last Published 2019-03-26

Local Authority:

    Medway

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

4th February 2019 - During a routine inspection pdf icon

About the service: Learning & Development Bureau Ltd is a domiciliary care agency that was providing personal care to three people aged 65 and over at the time of the inspection. The service is also known as ‘Carer House’.

People’s experience of using this service:

Prior to the inspection there was a significant lack of records at the service in that risk assessments had not been completed and care plans lacked details. This meant that people had not always experienced safe care. Some of these issues were addressed during or immediately after the inspection but there were still areas that needed to be improved.

The support people received with their medicines was not always safe. For example, there was a lack of information on what medicines were for and what to do if a person did not take their medicines.

There was enough staff to meet people’s needs. There was some continuity of staffing where people had regular carers and these carers knew people well. However, continuity of care was not always consistent. Some staff were late to calls and some calls were missed.

Staff did not always provide support in a respectful way although when issues were raised about this they were addressed by the provider, but there were still some ongoing concerns.

Staff had received the training they needed however, there were concerns about how staff practiced manual handling on two occasions.

There was a lack of management oversight which meant people did not always receive high quality person centred care. When things went wrong lessons were not always learnt and people’s care plans were not updated. One person was not supported to access support from health and social care professionals following a fall until we raised this as a concern.

People knew how to complain, and the provider regularly met or communicated with people and their relatives. People told us that they felt positive about this. However, some complaints were dealt with as informal complaints and were not always recorded.

Relatives and people were involved in planning their care and in reviews of their care. People had choice about their care and were listened too.

We found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations. More information is in the full report.

Rating at last inspection: This is the first inspection of this service.

Why we inspected: This inspection was planned inspection based on the length of time since the service had registered with CQC.

Enforcement: Action we told provider to take is detailed at the end of this report.

Follow up: Following this report being published we will ask the provider to send us information on how they will make changes to ensure the rating of the service improves to at least Good. We will revisit the service in the future to check if improvements have been made.

 

 

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